Welcome to Scentiments Global! We are committed to ensuring that your shopping experience is smooth and satisfactory. Please review our shipping policy below to understand how we handle and process your orders.
Shipping Destinations
We ship our candles to customers worldwide. Please note that some restrictions may apply depending on your location and local regulations.
Processing Time
- Orders are typically processed within [X] business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Costs
We offer various shipping options to accommodate your needs. Shipping costs are calculated at checkout based on the selected shipping method and destination.
- Standard Shipping: Estimated delivery time is [X] to [Y] business days.
- Express Shipping: Estimated delivery time is [A] to [B] business days.
- International Shipping: Estimated delivery time is [M] to [N] business days, depending on the destination.
Shipping costs are displayed at checkout after you enter your shipping address.
Free Shipping
We offer free standard shipping on orders over [Z] USD. This offer applies to eligible orders shipped within [eligible regions/countries].
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting our website’s order tracking page.
Delivery Times
Delivery times are estimates and are not guaranteed. While we strive to meet these timelines, delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier delays. Scentiments Global is not responsible for delays caused by shipping carriers or customs.
International Shipping
For international orders, please be aware of the following:
- Customs, duties, and taxes: You may be subject to import duties and taxes, which are levied once the package reaches your country. Scentiments Global is not responsible for these charges, and they must be borne by the recipient.
- Customs clearance: International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Address Accuracy
Please ensure that your shipping address is complete and accurate to avoid delays or misdelivery. Scentiments Global is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
- If your package is lost in transit, please contact us at [contact@scentimentsglobal.com] so we can assist you with filing a claim with the carrier.
- If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage. We will work with you to resolve the issue.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or unclaimed at customs, we will notify you. You may be responsible for additional shipping charges to re-ship the package.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Email: [contact@scentimentsglobal.com]
Address: [Your Company Address]