At Scentiments Global, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our Refund and Returns Policy outlines the terms and procedures for returning items and obtaining refunds.
Returns
Eligibility for Returns:
- Items must be returned within [X] days from the date of receipt.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Gift cards
- Custom or personalized orders
- Items marked as final sale
Return Process:
- Contact our customer service team at [contact@scentimentsglobal.com] to initiate a return. Please provide your order number and reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Ship the item to the address provided, ensuring it is securely packaged to prevent damage during transit.
Refunds
Refund Eligibility:
- Refunds will be issued for items that meet our return criteria outlined above.
- Original shipping costs are non-refundable.
Refund Process:
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- If the return is approved, we will process your refund to the original method of payment within [X] business days.
- You will receive a notification email once your refund has been processed.
Partial Refunds:
- Partial refunds may be granted for items that are returned damaged, missing parts, or not in their original condition, where the damage is not due to our error.
Exchanges
Exchange Eligibility:
- If you wish to exchange an item for a different product, please contact us at [contact@scentimentsglobal.com] to arrange the exchange.
- Exchanges are subject to product availability.
- You will be responsible for any price difference between the exchanged items, as well as any additional shipping costs.
Exchange Process:
- Contact our customer service team to initiate an exchange. Provide your order number and details of the item you wish to exchange.
- Follow the return process for the original item as outlined above.
- Once we receive and inspect the returned item, we will process the exchange and ship the new item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@scentimentsglobal.com] with your order number and photos of the damage or defect. We will work with you to resolve the issue by offering a replacement, exchange, or refund as appropriate.
Return Shipping
Customer Responsibility:
- Customers are responsible for paying the return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item).
Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: [contact@scentimentsglobal.com]
Address: [Your Company Address]